The Petrova Experience Launches New Product to Help New-to-Role CX Professionals

BROOKLYN, N.Y. - Oct. 3, 2023 - PRLog -- Customer experience consulting firm The Petrova Experience today announces the launch of a new product built to empower new-to-role customer experience professionals to stand up customer experience programs, build teams, and secure funding for CX projects.

"Leaders who are new to customer experience roles recognize there is so much they can do to elevate CX in their organizations, but they feel the pressure of not being sure how to accomplish their goals or where to start," says Liliana Petrova CEO and Founder of The Petrova Experience. Ms. Petrova notes having similar feelings when she took on the role Director of Customer Experience for JetBlue Airways in 2015.

"My team and I have been where they are," Petrova says, "the first CX hire at a Fortune 500 Company who went on to build award-winning CX Programs from the ground up." This drives her commitment to guide emerging customer experience leaders to build and execute along the path to customer experience success.

To that end, the newly launched product includes resources, one-on-one coaching, and advisement on how to obtain CX project funding, stand up teams, accelerate ROI, and protect the brand. Moreover, Ms. Petrova says "we're not afraid of the difficult conversations and dynamic problem solving it takes to create transformation."

The Petrova Experience is an international customer experience consulting firm that connects customer experience to ROI. Based in Brooklyn and founded by Liliana Petrova, The Petrova Experience designs and implements customer experiences that help businesses meet ever-increasing customer expectations and market challenges. The Petrova Experience is a Federally recognized Minority and Women-Owned Business (MWBE) and a recognized New York State and New Jersey MWBE. Learn more about The Petrova Experience at thepetrovaexperience.com

For more information on the CX Partner Program, see https://thepetrovaexperience.com/press/the-petrova-experi...