MCUBE's AI-Powered Genius in Cloud Telephony

BANGALORE, India - Feb. 14, 2025 - PRLog -- MCUBE, a pioneer in cloud communication solutions, initiates the AI-powered cloud telephony network that redefines customer service exchange. The implementation of artificial intelligence significantly enhances service quality, accelerates response times, and modernizes interactions through automation. With  AI assistance, MCUBE delivers smooth and customized communication channels with post-call analysis features like call summary, dead air identification, script adherence, sentiment analysis, etc, with no human intervention required.

A recent study predicts that by 2025, 95% of all customer interactions will be handled by AI. Thus, the significance of artificial intelligence in cloud telephony services cannot be disregarded. The AI-driven system is incorporated for the post-call analysis feature, where businesses can learn what their customers expect and what to deliver after analyzing each customer-agent interaction. This futuristic approach to integrating cloud telephony services brings many benefits to the table.

After each call, you will get insights into customer sentiment, agent performance and issues addressed in the calls without human intervention, along with features like automated speech recognition, dead air detection, etc. The feature ensures continuous learning opportunities for the agents and allows them to focus more on complex issues while the voice agent is available to handle daily routines. Additionally, the AI features make the job of quality analysts easier with a concise call summary. It can provide an overview of the key points discussed through the call and helps to assess and improve the service quality, especially for bigger firms. The automated system works well for boosting productivity and can contribute a lot to customer satisfaction.

"Nowadays, businesses are actively taking steps to create workflows that help simplify

interaction analytics. So, we are also integrating the most modern AI features into our cloud communication services. This automation can definitely make an impact on customer interactions," said Mr. Ajay Jagtap, Director of Sales & Marketing at MCUBE.

As a leader in cloud communication solutions, MCUBE equips businesses with next-gen telephony and AI automation. Committed to innovation, MCUBE delivers secure, scalable, and intelligent communication solutions that help enterprises enhance efficiency, improve customer experiences, and stay ahead in a competitive landscape.

For more information about MCUBE's AI-powered cloud telephony solution, visit https://mcube.com/