OptivaAI Unveils Nova Voice Assistant with Call Transcription and Summaries for Better Insights

GURGAON, India - Dec. 4, 2024 - PRLog -- OptivaAI, a leader in AI-powered business solutions, announces the latest enhancements to its flagship product, Nova Voice Assistant. Featuring real-time call transcription and downloadable summaries, Nova sets a new standard in customer service, record-keeping, and conversation monitoring. These upgrades benefit industries such as call centers, insurance, lending, survey companies, and beyond.

What's New in Nova Voice Assistant?

The enhanced Nova Voice Assistant offers businesses the ability to transcribe customer conversations in real-time and generate downloadable call summaries. This allows organizations to maintain precise records, monitor conversation quality, and gain actionable insights to improve efficiency and customer satisfaction.

Key Benefits of the Enhanced Nova Voice Assistant:

• Effortless Record-Keeping for Call Centers: Automate transcript creation, reduce manual workloads, ensure compliance, and access key discussion points for better operational efficiency.
• Enhanced Customer Support: Summaries provide valuable insights, helping teams address customer needs, boosting satisfaction and loyalty.
• Quality Monitoring for Field Teams: Monitor agent-customer interactions in industries like insurance and lending to ensure compliance and improve trust.
• Streamlined Feedback for Surveys: Survey firms can use Nova for faster, more accurate feedback analysis, improving stakeholder understanding.
• Improved Training and Coaching: Identify performance gaps through transcripts and summaries, enabling targeted coaching for improved team effectiveness.
• Healthcare Services: Accurately capture patient consultations, ensuring compliance and better follow-up care.

Expanding Use Cases Across Industries:

• Call Centers: Automate record-keeping, track quality, and analyze interactions to enhance compliance and agent performance.
• Insurance & Lending: Improve underwriting and compliance by analyzing summaries of agent-customer interactions.
• Survey Firms: Streamline data collection with automated transcription and summary generation for faster analysis.
• Healthcare: Ensure accurate communication records for better service delivery.
• E-commerce & Retail: Improve shopping experiences and customer loyalty by addressing inquiries and concerns.

What Sets Nova Apart?

Nova Voice Assistant is celebrated for its 24/7 availability, multilingual capabilities, and seamless integration with CRM, ticketing, and backend systems. With transcription and summary features, Nova becomes an indispensable tool for businesses aiming to optimize operations, deliver exceptional experiences, and make data-driven decisions.

Quote from Leadership:

"Businesses today need more than intelligent AI—they need tools generating actionable insights for real-world improvements," said Vishal Gupta, Co-founder of OptivaAI. "With Nova's enhanced transcription and summary features, we're helping organizations refine strategies and elevate customer support with accurate, impactful data."

About OptivaAI:

OptivaAI provides AI-powered solutions that help businesses enhance customer engagement, streamline operations, and leverage data-driven insights. From customer service tools to consulting, OptivaAI empowers companies to thrive in today's fast-changing landscape.

Learn more at www.optivaai.com or contact info@optivaai.com.