North Highland Launches The Customer Experience Show

ATLANTA - Jan. 27, 2015 - PRLog -- January 27, 2015 – North Highland (http://www.northhighland.com/), a global management consulting firm, is pleased to announce the launch of The Customer Experience Show (http://www.customerexperienceshow.com/), a new national radio program, in partnership with The CEO Show, a renowned and nationally syndicated radio show. The Customer Experience Show is hosted by Albert Rees, President of the North & UK Region for North Highland, and Robert Reiss, host and founder of The CEO Show. From great service to predictive analytics, the program will highlight those organizations that have reinvented the fabric of customer experience.

“The proliferation of emerging touch points and increase of consumer interaction has made the overall customer experience even more critical to success. At North Highland, we wanted to explore how companies are addressing this challenge and showcase those that are doing it well so that we can all learn something new,” said Albert Rees.

The first episode of The Customer Experience Show aired on Sunday, Jan. 25 featuring Sharon Price John, CEO of Build-A-Bear as the inaugural guest. After the initial airing on 46 radio (http://ceoshow.com/radio-stations) stations around the country, the commercial-free audio of the interview is now available on customerexperieceshow.com.

“The Customer Experience Show is a natural partnership for The CEO Show, where Albert Rees and North Highland have been true leaders in the customer experience,” said Robert Reiss. “We are thrilled to host Sharon as our first guest as Build-A-Bear has reinvented the retail customer experience. The purpose of this radio show is to disseminate thought leadership of industry leaders so that listeners can use these best practices to grow their businesses.”

Upcoming guests on The Customer Experience Show include: Ron Losby, President of Steinway & Sons, and Adam Goldstein, President of Royal Caribbean Cruises Ltd. All episodes can be found on www.northhighland.com and customerexperienceshow.com.

About North Highland

North Highland is a global management consulting firm that delivers unique value, relevant big ideas and strategic business capabilities to clients around the world. The firm solves complex business problems for clients in multiple industries through an integrated approach and offers specialty services via its Data and Analytics, Managed Services, and Sparks Grove divisions. North Highland is an employee-owned firm that has been named as a “Best Firm to Work For” every year since 2007 by Consulting Magazine. The firm is a member of Cordence Worldwide (www.cordenceworldwide.com), a global management consulting alliance. For more information, visit northhighland.com and connect with us on LinkedIn (https://www.linkedin.com/company/166391?trk=tyah&trkInfo=tarId%3A1411069969054%2Ctas%3Anorth%2Cidx%3A3-3-9), Twitter (https://twitter.com/northhighland) and Facebook (http://facebook.com/northhighland).

Media Contact:

Jennifer Marsh

404-975-6335

Jennifer.marsh@northhighland.com

jenn@ceoshow.com