DefySupply continues 24/7 support strategy

Dec. 21, 2011 - PRLog -- Online stores are open 24 hours per day, 7 days a week....so shouldn't there be 24/7 support as well?  

It's a fairly basic conundrum, yet very few (if any) e-commerce furniture companies.  Then there's DefySupply.com.  They initiated their 24/7 support campaign about 1 year ago and has achieved tremendous success with it.  

By offering support both via phone, and live chat, they are able to provide their new and returning customers the support/assistance they deserve.  

To provide a bit of background, DefySupply.com, specializes in “on demand” factory direct furniture.  The company has made a name for itself in the e-commerce furniture world by offering thousands of commercial and home furniture products, direct from manufacturers to consumers.

At the time of implementation, founder Brent Gensler stated “We implemented our 24/7 support network so we could keep up with current and expected demand in the near future"

DefySupply.com focuses its product line on high-end furniture models, mostly all of which are customizable. Their current selection of 4,300 residential and commercial furniture models focuses on sofas, sectional sofas, bar stools, wholesale office furniture, dining furniture and outdoor patio furniture. They provide free shipping on all their merchandise as well.

For more information about DefySupply, please visit http://www.DefySupply.com.